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How uwinsports Handles Your Personal Data

This page sets out exactly what personal data uwinsports collects from you, how we use it, how long we keep it, and the choices you have over that…

Clear data collection scopeIndian law alignedYour access rights explainedSecure storage practicesDirect contact channel

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What This Policy Covers and Where It Applies

uwinsports Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

uwinsports collects the data you provide when you open an account — your name, email address, date of birth and payment details such as your UPI handle, Paytm number or PhonePe-linked mobile number. We also collect device identifiers, IP addresses and browsing behaviour on our platform

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through cookies and similar technologies. This policy applies to every interaction you have with us where local law permits access. If your local law restricts access to online sports and gaming platforms, this policy still governs any data we hold about you. We do not sell
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your personal data to third parties. We share it only with payment processors, fraud-prevention partners and regulatory bodies when legally required.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

If you have a question about how we handle your data, want to request a copy of what we hold, or need to ask us to delete your account data, our privacy…

Email Support Send your data request or privacy query to our dedicated privacy inbox. We handle each request individually and confirm receipt within 48 hours of your email arriving in our queue.

Live Chat Start a live chat session on our platform to speak with a support agent about your privacy choices. Agents can escalate to the privacy team directly from the chat window without delay.

Help Centre Our Help Centre contains step-by-step instructions for submitting a data access request, updating your personal details or withdrawing consent for marketing communications from uwinsports.

HOW WE PROTECT YOUR DATA

Security, Retention and Your Account Controls

We apply industry-standard controls across every layer where your data lives — from the moment you enter your UPI details at deposit to the point your withdrawal lands in your PhonePe or…

Data Collection

We collect only what we need: your name, contact details, payment identifiers such as your UPI handle, and behavioural data from your sessions. We do not collect data beyond what your account and security functions require.

Cookie Use

Cookies on uwinsports track session state, login persistence and page performance. You can adjust cookie preferences in your browser at any time; opting out of non-essential cookies does not prevent you from accessing your account.

Account Security

Your account password is hashed and never stored in plain text. We use two-factor authentication prompts for logins from new devices and alert you by email when a new sign-in is detected on your profile.

Data Retention

We keep your account data for as long as your account is active and for up to seven years after closure, as required by financial record-keeping obligations under applicable Indian law. After that window, data is deleted or anonymised.

Your Access Rights

You have the right to request a copy of all personal data we hold about you, ask us to correct inaccurate records, or request deletion where no legal obligation requires us to retain the data. Submit these requests via email or live chat.

Policy Updates

When we update this policy in a material way, we notify you by email at the address on your account at least 14 days before the change takes effect. You can review the current version on this page at any time.

Frequently Asked Questions About This Policy

These questions cover the areas our account holders ask about most when it comes to privacy, data access and how we store personal details linked to UPI, Paytm and PhonePe transactions.

We collect your full name, email address, mobile number, date of birth and any payment identifiers you add — such as your UPI handle or Paytm-registered number. We also log your IP address and device type for security purposes.

Yes. Payment identifiers like UPI handles and PhonePe mobile numbers are tokenised before storage. We do not store full bank account numbers, and all data in transit uses TLS encryption so it cannot be read in transit.

Absolutely. Send a data access request to our privacy email or raise it through live chat. We will compile and deliver a copy of your personal data within 30 days of receiving your verified request, at no cost.

We retain your account records for up to seven years after closure to comply with applicable financial record-keeping requirements under Indian law. Once that period lapses, your data is permanently deleted or fully anonymised.

We share data only with payment processors needed to clear UPI and Paytm transactions, fraud-detection partners, and regulatory or legal authorities when we are required to do so. We do not sell your data to advertisers or data brokers.

Email our privacy team or use live chat to submit a deletion request. We will remove your data unless a legal obligation requires us to keep specific records for the mandatory retention period. We confirm all deletion actions in writing.

Yes. Material changes trigger an email notification to the address on your account at least 14 days before the update takes effect. The revised policy is always available on this page with the effective date clearly marked at the top.

How uwinsports Handles Your Personal Data

Contact Us About Your Privacy Rights

Security, Retention and Your Account Controls

Data Collection

Cookie Use

Account Security

Data Retention

Your Access Rights

Policy Updates

Frequently Asked Questions About This Policy

01 What personal data does uwinsports collect when I open an account?

02 Is my UPI or PhonePe payment data stored securely?

03 Can I request a copy of all the data uwinsports holds about me?

04 How long does uwinsports keep my data after I close my account?

05 Does uwinsports share my data with any third parties?

06 How do I ask uwinsports to delete my personal data?

07 Will I be told if this privacy policy changes?

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